Shipping policy

Shipping Policy

Last Updated: September 16, 2026

Thank you for shopping with Kelvison. We aim to process and deliver every order as efficiently as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing times may be longer.

2. Standard Shipping

Our Standard Shipping estimated delivery time is:

7–14 business days

International orders: approximately 7–21 business days after processing.

The estimated delivery period begins after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs procedures, weather, holidays, and other circumstances beyond our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery destination and order details.

Any applicable shipping fees will be shown before you complete your purchase.

4. Order Tracking

When tracking is available, tracking information will be provided using the contact information associated with your order.

Please allow some time for tracking information to become active after your order has been shipped.

5. Customs, Duties, and Taxes

For international orders, your country may charge customs duties, import taxes, VAT, or other fees.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

7. Delayed or Lost Packages

If your order is delayed, please check the tracking information first.

If your package appears to be lost or has not received a tracking update for an extended period, please contact us so we can assist with investigating the shipment.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the items received. This may be required when investigating a claim with the shipping carrier.

9. Contact Us

If you have questions about your order or our shipping policy, please contact Kelvison through the contact information provided on our website.

kelvison
Website: kelvison.com